![]() With AccuRoute you can even set up multiple routing rules and queues, weighting them to allow for layers of call routing. Random with Weight: rings agents in a random order, prioritizing based on weight.Linear: rings agents in the order they joined the queue.Round Robin Ordered: rings agents in a round-robin order, starting with the first agent in the list each time.Round Robin Memory: rings agents in a round-robin order, picking up where it last left off.Fewest Calls: rings the agent with the fewest calls.Least Recent: rings the agent least recently on a call.To start, you’ll want to select one of these queue options for automatic call distribution: Key Call Queue OptionsĬall queues in AccuRoute, also called agent queues, can be set up in a variety of ways, depending on how you want to distribute calls. We explain those queue options below – how you choose to set up the queue will depend on how you want to distribute calls. Once the call is directed to the correct queue, it is distributed among your target agents in that group based on the queue system you set up. This might mean directing calls to different queues based on the time of day, the caller’s location, and more ( learn more about all your routing rule options here). When someone calls your business, the routing rules you’ve put into place with Dial800 look at the caller’s data and enacts the routing rules you’ve set up. How Does Call Routing & Queue Management Work? Our AccuRoute® software makes it easy to set up and manage your call routing program no matter your business’s inbound call needs. Largest online inventory of highly memorable toll free and local phone numbers.Įasily integrate your call and text data with third-party software.įrom small offices with a handful of employees to national business chains with multiple call centers, Dial800 has decades of experience optimizing call routing and call center management. On-demand call data insights utilizing cutting-edge AI-driven technology tools.Īdvanced platform featuring call-flow designer, analytics tools, and integrations.Ĭloud based business phone systems, virtual meetings, and communication tools. Real-time call tracking dashboard reporting increases sales performance. ![]()
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